Frequently Asked Questions

Do you offer delivery?

We offer free delivery in lower Manhattan, and we offer a messenger service for people outside of our local delivery range. Please call for pricing.

Do you offer mail-order?

Of course we can ship anywhere in the Continental US. The rates are dependent on what and where we’re shipping but rest assured they will be reasonable. Let us know where it’s going and we’ll get you a fair price to get it there safe and sound.

Do you sell or service motorized wheelchairs or scooters?

We do not rent or sell motorized wheelchairs or scooters. We think it’s better to leave these items for the experts. When buying a motorized wheelchair or scooter, you should make sure that the vendor is equipped to handle repairs and be on call to help you 24/7.

Is your store wheelchair accessible?

Of course we are! We are located on the 2nd floor and there is an elevator to get you there. Just push buzzer 200 to the right of the main C.O. Bigelow entrance, and we’ll buzz you right up.

Do you have a dressing room available?

Yes we do.

Can your staff offer medical advice? 

When it comes to home healthcare and medical supplies, we can give you advice based on our almost 55 years of combined experience. We consider ourselves experts in a couple of things and can share some of our experiences and customer feedback. But for actual diagnosis and treatment of an injury or disease, we encourage you to seek the advice of a licensed and qualified doctor or other medical professional.

Can you tell me if my cane is the right height?

We can definitely make sure you have the right fit, and we can cut to size if need be.

Do you offer custom fittings, and do I need to make an appointment?

Yes, we are Juzo certified fitters and can assist you with compression garments for the arms and legs. This includes compression stockings, knee braces, ankle braces and compression arm sleeves. You do not need to make an appointment.

What’s the cat’s name?  


Do you have any other locations?

Nope… this is the one and only and there is no substitute.